Terms & Use

Terms of Use

This Terms of Use is made by BGLAM SERVICES PRIVATE LIMITED a company registered under the Indian Companies Act, 2013 having its registered office at No 45(3), 2nd floor, Sri Sai Krupa, Opp. Deepa Nursing Home, Marathahalli, Bangalore – 560037, (hereinafter referred to as “BGLAM”) and you as a User of the BGLAM Service.

User is hereby allowed to use the BGLAM Service subject to acceptance of the Terms and Conditions and the Privacy Policy on the BGLAM App and/or Website (“Terms”). BGLAM retains the right to change the Terms from time to time and such modified Terms shall be immediately applicable.

Everytime you use the BGLAM Service, shall constitute your acceptance of changes made to Terms.

Any person who accesses this BGLAM Service is presumed to be legally capable of entering into a legal contract and has understood and voluntarily accepted the Terms.

The BGLAM Service shall facilitate the User to order or book services online by using the BGLAM App and/or Website. You acknowledge, agree that you have complete responsibility while ordering services through the BGLAM App and/or Website. The User’s discretion is required while using the BGLAM Service.

The BGLAM Service shall be used solely for User’s non-exclusive, non-assignable, non-transferable and limited personal use and for no other purposes. User’s Use of the BGLAM Service is subject to all applicable local, state, national laws and regulations wherever applicable. Except as specifically permitted in Terms, User shall have no right to copy, change, alter, amend, reverse engineer, decompile, reverse translate, disassemble, publish, disclose, display or make available, or in any other manner, decode the BGLAM App and/or the Website.

You agree that, any contract for the service ordered through use of BGLAM App and/or Website is between you and BGLAM; any contract for the supply of BGLAM Service from the BGLAM App and/or Website is between You and BGLAM. You agree to take reasonable care when providing BGLAM with your details and warrant that these details are accurate and complete at the time of ordering a service. You also warrant that the credit or debit card details that You provide are of your own credit or debit card.

BGLAM Service and/or Services purchased/availed from the BGLAM App and/or Website is intended for your use only and that You are acting as an end customer only and not as an agent for another party while using the BGLAM Service

You understand that, if the ordered service is within the capacity of the BGLAM or it’s associated vendors, BGLAM will accept the contract and confirm it to you. If the details of the order are correct, the contract for the service will be confirmed by text message (SMS) and/or other medium to the User.

In case the service offered by BGLAM is ordered, BGLAM will confirm availability together with or separately from service.

The confirmation message will specify delivery details including the approximate service time specified by BGLAM.
In case service is not possible for whatsoever reason, BGLAM will let you know by text message (SMS), phone call and/or other medium. You understand and acknowledge that in unforeseeable events or Force Majeure events, BGLAM may not be able to reach and/or communicate with You about the non-availability of the scheduled service.

All prices listed on the BGLAM App and/or Website for services are correct at the time of publication and is as received from vendors wherever applicable. While BGLAM takes great care to keep them up to date, the final price charged to you by BGLAM or the vendor may change at the time of delivery based on the latest menu and prices. BGLAM reserves the right to alter the menu of the services available for usage on the BGLAM App and/or Website and to delete and remove them if needed.

All prices listed on the BGLAM App and/or Website for services by BGLAM or its associated vendors listed on the BGLAM App and/or Website reflect the price charged by BGLAM or the vendor or its service partner at the time of listing. In the event where the vendor or the service partner informs BGLAM immediately after placing the order by the User, about the change in price for the service, BGLAM will try to make every possible effort to inform the User about the price difference and the User can choose to opt-out of the order at that time

All prices for services by BGLAM or a third party service provider assigned by BGLAM listed on the BGLAM App and/or Website is correct at the time of publication, however, BGLAM reserves the right to alter the same in future.

The total price for services including all other charges, taxes, costs, if any, will be displayed on the BGLAM App and/or Website when you place your order. For orders that need an inspection or visit, the final cost towards the service will be confirmed after the inspection/ visit and before commencement of the service. Full payment must be made for all the particulars mentioned in the order. Payment has to be made in cash or, if available on the BGLAM App and/or Website, by online payment including through credit card, debit card, net banking or wallet

You shall ensure that online payment mode is secured; your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct necessary security checks to confirm about your identification before making any such payment.

Service time quoted at the time of ordering is approximate only and may vary. Services will be delivered to the address as intimated by you while ordering.

In case BGLAM or vendor or a third party delivery service provider assigned by BGLAM does service, BGLAM will take reasonable care to deliver in a timely manner. BGLAM takes no responsibility for late service in either case.

All orders are serviced by reputable businesses, BGLAM and the vendor or service partners will make every effort to deliver within the time stated; however, BGLAM will not be liable for any loss caused to you by late delivery. If the service is not offered within the estimated delivery time quoted, User shall contact BGLAM by email and BGLAM will try to ensure that you receive your order as quickly as reasonably possible.

In case of a late service, no charges will either be voided or refunded by BGLAM

All risk in the service shall pass to you upon availing the service though BGLAM takes ample precaution to avoid any such risks.

If you fail to accept the service at the time they are ready or BGLAM is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the service shall be deemed to have been delivered to you and all risk and responsibility in relation to such orders shall pass to you. Any storage, insurance and other costs, which BGLAM incurs as a result of the inability to service, shall be your responsibility and you shall indemnify BGLAM in full for such cost.

You must ensure that at the time of service arrangements, including access where necessary, are in place for offering the service. BGLAM cannot be held liable for any damage, cost or expense incurred to such service as a result of a failure to provide adequate access or arrangements for service.

    1. To offer services at the place of service requested by you in your order;
    2. To deliver within the time confirmed in your order;
    3. To inform you if they expect that they are unable to meet the estimated service time

BGLAM, the vendors or the service partners shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery

You understand and accept that it might not be possible for BGLAM, vendor or service partners to offer services to some locations. In such cases, BGLAM will inform you accordingly and arrange for cancellation of the order or service to any alternative delivery address.

You must notify BGLAM immediately if you decide to cancel your order, through the app or by phone. If BGLAM accepts your cancellation, no cancellation fee applies. If BGLAM is unable to accept your cancellation for some reason e.g. because task force has been allocated and/or task force is already out for service, the order for the service may not be cancelled. BGLAM will not be able to refund the money already paid for any cancelled order, for which service arrangements have been already made.

BGLAM may cancel an order if the service unavailable for any reason. BGLAM will notify you if this is the case and return any payment that you have made.

If the cancellation was made in time and once BGLAM has accepted your cancellation, BGLAM will refund or re-credit your debit or credit card or net banking account with the full amount within 14 days.

In the unlikely event that BGLAM offers a wrong service, you have the right to reject the service of the wrong order and you shall be fully refunded for the order if you decide not to opt for the correct service. The order’s completeness will be decided by comparing offered service with the booked service.

In cases of addresses being incomplete, BGLAM reserves the right to cancel such orders automatically.

Where BGLAM have requested information from you to provide service, you agree to provide BGLAM with accurate and complete information.

You authorize BGLAM to use, store or otherwise process your personal information in order to provide the service to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to select third parties from time to time where BGLAM believes that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the service to you in future. More information can be found in BGLAM’s Privacy Policy.

You are entitled to request a copy of the said personal information BGLAM holds about you. Please contact us if you wish to request copy of this information.

User understands and acknowledges that by choosing BGLAM you have allowed BGLAM to use your personal information.

User understands, acknowledges and agrees that although BGLAM provides appropriate firewalls and protections, the BGLAM Service is not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible.

In case BGLAM is required to disclose your personal information in order to assist the Government Authority or in adherence to the Court Order or to protect the interest of the BGLAM Service and/or any particular user(s), BGLAM will disclose it without obtaining prior permission from you. You authorize us to disclose your personal information.

All data, information is the property of BGLAM or its Users. If you believe that the BGLAM Service contains elements that infringe your intellectual property rights in your work, please notify BGLAM immediately. If BGLAM receives intellectual property right infringement claim notification and it is felt appropriate, BGLAM may remove all such content from the BGLAM App and/or Website, which is indicated as infringing, and/or take any other appropriate action.

The BGLAM service and all contents, materials and postings are made available on an “as is” and “as available” basis, without any representation or warranty of any kind, express or implied. The BGLAM service will be available for use, or that all services, features, functions or operations will be available or be performed as described. the services, the BGLAM app and/or website is not hack proof. The data may get pilfered, damaged, lost, garbled or become useless. Without limiting the foregoing, BGLAM is not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions arising out of your use of the BGLAM service. You understand, acknowledge and agree that you are assuming the entire risk as to your data, quality, accuracy, performance, timeliness, adequacy, completeness, correctness, authenticity, safety, security and validity of any and all features and functions of the BGLAM service, including, without limitation, postings and materials associated with your use of the BGLAM service.

You understand and agree that, to the fullest extent permissible by law, the BGLAM service, BGLAM and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the BGLAM service or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages

Photographs provided on the BGLAM App and/or Website are only for reference and shall be treated as an example without any warranty, guarantee, quality, suitability, look, appeal and feel. The items displayed in photographs or advertisements may have variations in colors, appeal, looks, feel, etc. when compared to the services offered.

You agree to indemnify, defend and hold BGLAM, its parents, subsidiaries, affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys’ fees), resulting from any breach or violation of Terms by you, or due to your activities related to the BGLAM Service, whether by use of User Account or otherwise.

These Terms contains the entire understanding and agreement between User and BGLAM and supersedes any and all prior or inconsistent understandings relating to BGLAM Service and your use of BGLAM Service. Terms cannot be changed or terminated orally. Any provision which must survive in order to allow us to enforce its meaning shall survive the termination of Terms. Terms and your use of BGLAM Service is governed by, construed and enforced in accordance with the laws of India applicable to contracts made, executed and wholly performed on the BGLAM Service, and, for the purposes of any and all legal or equitable actions, you specifically agree and submit to the exclusive jurisdiction and venue of the Courts of Bengaluru, Karnataka, India and you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction or otherwise.

Without limiting the foregoing, under no circumstances shall BGLAM be held liable for any damage or loss due to deficiency in performance of the BGLAM Service resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures.

Each provision of the Terms is independent of each other. If any provision of the Terms is found void and unenforceable, it will not affect the validity of the remaining provisions of Terms, which shall remain valid and enforceable.

BGLAM takes complaint very seriously and aim to respond to your complaint within 5 business days. All complaints to be addressed to


2nd floor, Sri Sai Krupa,
Opp. Deepa Nursing Home,
Marathahalli, Bangalore
Karnataka, India – 560037